Service Field Engineer

Toronto, Canada

Service Field Engineer 

With OneWeb, You’ll Get To: 

  • Be part of the technology revolution in Space 
  • Accelerate your career through fast paced experiential learning and executive-level exposure 
  • Work with razor-sharp colleagues in a company where people come first 

 

Who You Are: You’re passionate about satellite communications systems, it’s application and business potential. You’re agile and love rolling up your sleeves. You read, learn, examine, and are full of ideas. You’re sparked by a fast pace and new challenges. You are a hands-on expert in Radio Frequency (RF), cellular networks, communications equipment, and technology. You have a technical aptitude with a developed customer-oriented attitude. 

You want to make a real difference in the world by revolutionizing technology in Space.   

 

What You’ll Do: 

As a Service Field Engineer at OneWeb, you will play a key role in our business growth. Working as a member of the Service Team using your understanding of the OneWeb Service Solution you will: 

  • Provide operational local support to Distribution Partners as an extension of the Level 3 Operations Support Team. 
  • Ensure that the infrastructure at demo centres, at OneWeb offices and reference locations is up and running to support service demonstrations and Acceptance into Service (AIS). This role is instrumental in our revenue growth, supporting the commercial team as they drive the growth of our business in all sectors.  
  • Support installations across a broad range of environments that very few people get the opportunity to travel to, connecting the unconnected. 

 

Responsibilities include: 


  • Regional operational presence to support OneWeb Distribution Partners and the Account team. 
  • Support AIS tests either locally at Distribution Partner’s premises or remotely.
  • Support on site activities at customer premises post AIS, and act as on-site support for remote SME teams 
  • Own User Terminals documentation review post AIS for UT installations and As Builds, to facilitate troubleshooting
    • Support the Service Team and deal with escalations requiring on site intervention in region, minimising delays and expediting
    • Operate as the technical expert and customer RF solutions engineer for OneWeb products. 

 

 What It Takes: 

  • Relevant academic qualifications in Network Engineering / Telecommunications/Computer Sciences.
    • Proven experience in using, configuring, and operating satellite terminal equipment including tracking antenna systems.
    • IP hands-on knowledge  
    • Experienced in running test applications and test tools covering performance and quality of service 
    • 3GPP/LTE systems knowledge 
    • An in-depth knowledge of Satcoms User Terminal Equipment for different service use cases 

Experience with deploying terminals 
• Willing to travel internationally with cultural awareness, and the ability to build regional market knowledge and intelligence. 

 

What We’d Love: 

Technical understanding of existing conventional VSAT systems, HTS/VHTS systems, other LEO systems, existing sector specific satellite communications solutions for comparison and competitive positioning purposes. 

 

Where You’ll Be: US Offices or based in Alaska/Canada Travel up to 40% of the time. 

OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at http://www.oneweb.world  

 

OneWeb treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by OneWeb and acknowledge notice of, and understand the terms of OneWeb’s Privacy Policy (as amended from time to time). 

Technical Operations
Delivery & Operations
Remote - Americas (Non-US)

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